How should I set my store policies?
As a store owner using Printumo, you are responsible for setting your own store policies.
Key recommendations
- Returns & refunds
- Printumo does not accept returns since products are custom-made.
- You can choose to follow the same policy or offer returns at your own cost.
- Shipping times
- Clearly state production and shipping times to manage customer expectations.
- Example: “Production time: 1–2 business days. Shipping: 2–7 business days depending on destination.”
- Damaged or defective items
- Inform customers that damaged or defective items will be replaced or refunded.
- Contact Printumo with photos within 30 days for replacements.
- Cancellations
- Printumo orders begin production shortly after payment, so cancellations are often not possible once an order is paid.
Summary
Set clear policies on returns, refunds, shipping times, and cancellations to avoid disputes and provide a smooth customer experience.