What happens when an order comes in?

Here is a step-by-step overview of what happens after an order is placed, whether through your connected store or directly on Printumo.

If you have a connected store (e.g. Shopify)

1. Customer places an order on your store
   • As soon as a customer buys a product on your website, the order is automatically sent to Printumo through the integration.
2. Order appears in your Printumo dashboard
   • You will see the order with a payment link for the production and shipping costs.
3. You pay for the order
   • Once you complete the payment, the production process starts.
4. Printing and production
   • The print partner begins producing the order. This usually takes 1–2 business days.
5. Shipping
   • After production, the order is packed and shipped directly to your customer.
   • You will receive a tracking link to monitor delivery.

If you place an order directly on Printumo

1. Create your product and place an order
   • Upload your artwork, choose your product options, and place the order directly through Printumo.
2. Receive payment link
   • A payment link for the production and shipping costs is generated in your dashboard.
3. Order starts after payment
   • Once paid, the production process begins and the product is shipped to your chosen delivery address.

Key things to remember

• Production starts only after payment is completed.
• For connected stores, your customer pays you on your website, and you pay Printumo for production and shipping.
• Printumo handles printing, packing, and delivery directly to your customer, so you don’t need to manage any stock.