What if a product is damaged?

Refunds and Returns

Printumo is a print-on-demand platform, which means every product is custom-made and produced only after an order is placed.

Because of this, we do not accept returns or offer refunds for cases where a customer simply changes their mind.

Damaged or Defective Orders

If your order arrives damaged or with a manufacturing defect, Printumo will gladly offer a free replacement or a full refund.

To resolve the issue quickly, please contact us within 30 days of delivery and provide:

• A clear photo showing the issue with the product
• A photo of the barcode label on the packaging

Once our team has reviewed the information, we will arrange a reprint or issue a refund as soon as possible.

When Are Refunds or Reprints Not Available?

We are unable to offer refunds or replacements in the following cases:

• The wrong size, color, or design was ordered
• The customer has changed their mind after receiving the item
• The print placement is within our normal production tolerances

Please double-check all order details before confirming a purchase.

Return Policy Guidelines for Store Owners

Printumo does not have a return address and does not accept returns for fulfilled orders.

However, as a store owner, you can choose how to handle returns with your customers. Since customers don’t see that their products are made by Printumo, you have full flexibility to:

• Follow Printumo’s no-return policy, or
• Set your own return policy that suits your brand and customer service standards

Just make sure your return policy is clearly communicated on your store to avoid confusion or disputes.

Need Help?

If you received a damaged item or have questions about the process, please reach out to us via our contact form: printumo.com/contact-us

We’re here to assist you as quickly as possible.