Here is what happens after an order is placed, whether it comes from a connected store or from Printumo directly. The key point to understand is that production waits for your payment, so this article explains how to make that step fast or automatic.

​

Every order moves through the same stages, and you can see the current one on the order in your dashboard:

An order that ships in more than one parcel passes through "Partially Fulfilled" on the way.

​

How quickly the order reaches Printumo depends on your platform. Shopify, Wix, Squarespace and WooCommerce send orders to us immediately. Etsy is different: we check for new Etsy orders every four hours, so an Etsy order can take a few hours to appear. That is normal and nothing is wrong.

​

If you do not want to approve every order by hand, let Printumo charge your saved card as soon as an order arrives.

With auto-pay on, imported store orders are paid for you and go straight to production. With it off, every order waits at "Pending Payment" until you act.

Two things to watch. If the card is expired or the charge fails, we fall back to sending you the payment email instead. And if you change the currency you are billed in, auto-pay switches itself off until you save a matching card, so check the setting after a currency change.

​

Each store has a "Production delay" setting: the pause between your payment and the order being sent to the facility. It exists so you have time to cancel or change an order at your customer's request.

The options are 30 min, 12 hours, 24 hours and 48 hours. The default is 30 minutes. You will find it in each store's settings, and each store can have its own value.

Your window to cancel is exactly that delay. While it is open, the order shows a "Cancel" button. Once the delay expires, the print files are built and the order goes to the facility, the button disappears, and the order can no longer be cancelled.

If you regularly get address corrections or change requests from customers, set a longer delay. It costs you nothing and it removes most cancellation problems.

​

​

Some sellers are set up for weekly invoice billing instead of paying per order. If that is you, orders are authorised without a card charge and go to production on the same production delay as everyone else.

One combined invoice is issued each Monday for the previous week, with payment terms agreed with us. Orders are held for manual payment if an invoice is overdue.

Invoice billing is arranged with us directly. If you would like it, get in touch.

​

When the facility marks your order as shipped, Printumo pushes the tracking number back to the store the order came from, and the order moves to "Shipped". Your customer is notified by your own platform.

Etsy is the exception, and there are two separate cases. In the first, Etsy is blocking our tracking updates because a permission is missing; re-authorising your Etsy connection fixes it. In the second, Etsy is not accepting tracking numbers for your shop at all; re-authorising will not help, and you need to mark those orders as shipped in Etsy yourself. Your Etsy store settings in Printumo tell you which case applies to you.

​