Learn how to set a production delay, giving you time to review, modify, or cancel orders before they are sent to production.
When a customer places an order, Printumo authorizes their payment but does not immediately charge them or send the order to production. Instead, you can configure a delay period — a grace window during which you can review the order and cancel it if needed.
Once the delay period expires, the payment is automatically captured (charged) and the order is sent to production. After an order is sent to production, it cannot be cancelled.
Available delay options
30 minutes (default)
12 hours
24 hours
48 hours
How to set up a production delay
Customer places an order — The payment is authorized (reserved) on the user’s payment method, but they are not charged yet.
Delay period begins — The order appears as Paid in your dashboard. During this time, you can review the order details.
You cancel (optional) — If you cancel the order during the delay period, the authorization is voided and the user is never charged.
Delay expires — The payment is automatically captured (charged) and the order is sent to production. Print orders, invoices, and fulfillment processes begin.
Cancelling an order during the delay
If a customer requests a change or cancellation, you can cancel the order at any point during the delay period. When you cancel:
The payment authorization is voided — the user is never charged.
The order is marked as cancelled.
No print order is created.