Printumo Shop uses Stripe Connect to handle payments. This means your earnings go directly into your own Stripe account, Printumo never holds your money.

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When a customer completes checkout in your shop, the full payment is processed and transferred directly to your connected Stripe account. Printumo separately charges the payment method saved on your Printumo Billing page for the production cost of the order (printing, framing, and shipping).

You set your own retail prices for each product, so you're always in control of your margin.

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Before your shop can accept orders, you need to connect a Stripe account. In the left menu, click Printumo shop, then open the Settings tab. Stripe sits in the Payments section of that tab, under Open Stripe.

There is no separate Payments tab. Everything to do with Stripe lives inside Settings.

If you don't already have a Stripe account, you'll be guided through creating one during the onboarding flow. Once connected, Stripe will verify your identity and banking details before payouts can begin.

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Payout timing is controlled by Stripe, not by Printumo.

Your first sale takes the longest. Stripe holds the money from a brand new account for a waiting period while it finishes verifying you. Depending on your country, that hold is normally 7 to 14 days from the first successful payment. After that, Stripe switches to a rolling schedule and later sales arrive much faster.

Until the waiting period is over, the money shows up in Stripe as pending rather than in your bank. Nothing is lost and there is nothing you need to do. Your Stripe dashboard shows the exact date the balance becomes available.

To check your own schedule, open your Stripe dashboard from the Payments section of the Settings tab, then look under Balances. You can review and adjust the payout schedule there.

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All transaction history, payouts, and balance information are available in your Stripe dashboard. You can open it directly from the Payments section of the Settings tab.

From there you can see:

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Your customer paying you and you paying Printumo are two separate steps.

The customer's money goes straight to your Stripe account. The order in your Printumo dashboard shows as unpaid until you pay Printumo for the production cost, which covers printing, framing, and shipping. You keep the difference between your retail price and that cost.

Nothing goes into production until that payment is made, so pay the order as soon as it appears. You do not have to wait for your Stripe payout to arrive first.

Your Printumo invoice shows only what you pay Printumo, so the invoice total and the amount your customer paid will never match.

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In the left menu, click Printumo shop and open the Orders tab. Every order there shows the amount your customer was charged at checkout, including the delivery charge, and the Revenue figure above the table adds them up. Your shop home page shows the same total.

This is what your customer paid you, not what you owe Printumo. The two are different numbers and they are meant to be.

Orders placed before September 2026 have no amount stored, so they show a dash and are left out of the total. A note under the table tells you how many. Stripe still holds the full record for those.

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Printumo Shop can use Stripe Tax to automatically calculate and collect the correct amount of tax at checkout, based on your customer's location. Tax is handled on behalf of your Stripe account, so you'll also be able to see a tax summary in your Stripe dashboard.

Stripe Tax is optional. Without a tax registration in Stripe, your shop collects no tax. With one, the Prices and tax row in the Payments section of the Settings tab decides whether the tax is included in your prices or added on top at checkout. If your prices include tax, the tax comes out of what your customer pays, so you keep less on each sale. See Charging tax to your customers for how to choose.

You can check the status of your tax setup in the same Payments section.

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You can customise the text that appears on your customer's card statement from the Payments section of the Settings tab. By default this is set to your shop name. Keep it recognisable to reduce the chance of disputes.