When a new order reaches Printumo, we do not charge you straight away. We wait for a short period first, 30 minutes by default, so you still have time to review the order or cancel it. This is called your production delay. This article explains how it works, how to change it, and why your confirmation email and invoice only arrive once the delay has passed.
How the production delay works
The order arrives. Printumo reserves (authorises) the amount on your saved payment method, but does not take the money yet.
The delay runs. The order shows as Paid in your Printumo dashboard. You can open it and check the artwork, size and delivery address.
The delay ends. Printumo takes the payment, sends the order to production, and creates your invoice.
Once an order is sent to production it cannot be cancelled, because the print files are built and the order is passed to the print partner at the same moment.
Available delay options
30 minutes (default)
12 hours
24 hours
48 hours
A longer delay gives you more time to cancel, but production starts later, so your customer receives the order later. Choose the shortest delay you are comfortable with.
How to change your production delay
Open "Stores" in the main menu.
Find your connected store and click "Settings".
Scroll to the "Production delay" section.
Choose "30 min", "12 hours", "24 hours" or "48 hours".
Click "Save".
The production delay is one setting for your whole Printumo account. If you change it on one store, it changes for every connected store and for orders you place directly on Printumo. The new delay applies to orders that arrive after you save it, not to orders that are already waiting.
Why your confirmation and invoice arrive later
Your invoice is created at the moment we take the payment, not at the moment the order arrives. During the delay, no money has moved yet, so there is nothing to invoice.
As soon as the delay ends and the payment goes through, Printumo does three things: it creates your invoice, it emails you a payment confirmation with the invoice attached as a PDF, and it sends the order to production. With the default setting, expect that email about 30 minutes after the order arrives. If you have chosen 48 hours, expect it two days later.
So a quiet inbox during the delay window is normal. It does not mean the order was missed.
If the invoice still does not arrive
Check your billing address. Printumo needs a complete billing address to issue a VAT invoice. If it is missing, no invoice is created. Add it under "Billing" in your account, and the invoice is issued on your next paid order.
Check your email settings. The "Payment received" notification must be switched on in your profile. You can always download the invoice from the order page instead.
If you are on weekly invoicing, your order is added to your next weekly invoice once the delay ends. You do not get a separate invoice for each order.
Cancelling an order during the delay
If your customer asks for a change or a cancellation, you can cancel the order at any point before the delay ends. When you cancel:
The reserved amount is released and you are never charged.
The order is marked as cancelled.
No print order is created and nothing is sent to the print partner.