When you sell a print through Printumo, two invoices are involved, and they are easy to mix up. This article explains who invoices whom, what each invoice shows, and where to find yours.
Two sales, two invoices
Every order you sell through Printumo is really two separate sales. Each one has its own price and its own invoice, and they are never the same document.
Between you and your customer. Your customer buys from you, in your shop, at your retail price. You are the seller, so any invoice or receipt your customer needs comes from you or from your store platform.
Between you and Printumo. You buy the print and the delivery from Printumo at cost price. Printumo sends you an invoice for that. It is your purchase invoice, for your own bookkeeping.
The two amounts are different on purpose. What your customer paid you, minus what you paid Printumo and your platform fees, is your profit.
What is on Printumo's invoice
Printumo's invoice is always made out to you, never to your customer. It shows:
Printumo's company details and VAT number.
Your billing address.
Each item in the order, with the product cost and the shipping cost.
VAT, if we charge it. If you are an EU business with a valid VAT number, the invoice shows 0% VAT with a reverse charge note instead.
We create the invoice when your payment for the order goes through. It uses the billing address on your account at that moment, so keep your billing address up to date. If your account has no billing address, we cannot issue an invoice. If an invoice shows the wrong address, contact us and we will reissue it.
Your customer's invoice
Printumo never sends your customer an invoice, and your parcel ships in unbranded packaging. To your customer, the order comes from you.
Shopify, Etsy, WooCommerce, Wix and Squarespace: your store sends your customer its usual order confirmation. If your customer needs a formal invoice, create it from your store or from your own accounting tool.
Printumo Shop: your customer's payment goes straight to your own Stripe account, and your customer receives an order confirmation in your shop's name. If your customer needs a formal invoice, create it yourself.
How VAT is split
VAT follows the same split as the invoices.
The VAT on Printumo's invoice is between you and Printumo. Whether we charge it depends on where you are based, where the order is going, and whether you have given us a valid VAT number.
Charging VAT or sales tax to your customer, and reporting it to your tax authority, is your responsibility. Printumo does not do this for you.
See Understanding taxes and VAT with Printumo for the details.
Why an order can wait for payment after your customer has paid
Your customer paying you and you paying Printumo are two separate payments. When a new order reaches Printumo, it waits until you pay for production. Nothing is printed before that.
So an order can show as unpaid in Printumo even though your customer has already paid you. It means the second payment, from you to Printumo, has not been made yet. To stop orders waiting, turn on automatic payment with a saved card. See What happens when an order comes in?
Where to find your Printumo invoices
For one order, click "Orders" in the left menu, open the order and click the invoice number.
For several orders, click your profile icon, click "Billing", choose a date range and download every invoice in that period as a ZIP file.
Your invoice is also attached to the payment confirmation email we send you. See How to find order invoices.
Common questions
Can Printumo send the invoice to my customer instead of to me?
No. Printumo sells to you, not to your customer, so our invoice is always made out to you. Your customer's invoice comes from you or your store.
Why is Printumo's invoice so much lower than what my customer paid?
Because Printumo charges you the cost price, and your customer paid your retail price. The difference is your margin.
What happens to the invoice if an order is refunded?
When we refund you, you get a credit note that matches the original invoice. Refunding your customer is done in your own store, separately.
I place a lot of orders. Can I pay one invoice instead of paying per order?
Approved business accounts can pay by invoice. Look for "Pay by invoice" on your "Billing" page and contact us from there.