How Printumo handles Squarespace orders

When a customer buys a product on your Squarespace store, Printumo automatically imports the order, produces it, and sends fulfilment and tracking back to Squarespace.

How the Squarespace order flow works

1) Customer places an order on Squarespace

The order is created in Squarespace and contains:

• The products and variants the customer bought
• Shipping address and contact details
• Quantity

2) Squarespace sends the order to Printumo (import)

Squarespace notifies Printumo automatically, and we import the order into your Printumo dashboard. This happens for every order as soon as your store is connected, with no extra setup needed.

Important: Printumo can only fulfil Squarespace orders when the products in the order are linked to Printumo: either products you added to Squarespace from Printumo, or existing Squarespace products you imported and set up in Printumo. Orders that only contain unlinked products are not imported.

3) You'll see the order in Printumo

Once imported, the order appears under Orders in Printumo.

4) Printumo produces and ships the order

After the order is processed in Printumo, we print and ship it from the appropriate production facility.

5) Printumo sends fulfilment and tracking back to Squarespace

When the order ships, Printumo marks the order as fulfilled in Squarespace and sends:

• Tracking number
• Shipping provider/carrier
• Tracking link

Squarespace then shows the fulfilment status to your customer and sends them a shipping notification with the tracking details.

Good to know

• Please avoid editing an order in Squarespace after it has been imported to Printumo. Changes made in Squarespace will not sync and could cause fulfilment issues.
• Squarespace marks the whole order as fulfilled in one go. If an order ships in multiple parcels, your customer sees the tracking for the first shipment; contact us if you need the tracking details for the rest.

Need help?

Contact Printumo support and include:

• Your Squarespace site name
• The Squarespace order number
• The Printumo order link (or a screenshot)
• The tracking number and carrier (if available)