How do I cancel Printumo+?

You can cancel Printumo+ yourself at any time, also during your free trial. It takes less than a minute on your Billing page, and you do not need to write to us.

Step 1: Open your Billing page

1. Log in to Printumo.
2. Click the circle with your initials in the top right corner.
3. Click "Billing".

You can also go to the Printumo+ page and click "Manage in Billing".

Step 2: Cancel Printumo+

1. Find the Printumo+ card at the top of the Billing page.
2. Click "Cancel Printumo+".
3. A window shows the date Printumo+ stops and lists what changes after that.
4. Click "Cancel Printumo+" to confirm.

The Printumo+ card now shows "Ends soon" and the date your membership ends. That is your confirmation that the cancellation went through.

What happens after you cancel

• We do not charge your card for Printumo+ again.
• Printumo+ keeps working until the end of the period you have already paid for. Then your account goes back to Free.
• If you cancel during your free trial, Printumo+ keeps working until the trial ends, and we never charge your card.
• We do not refund the rest of a month or a year you have already paid for.
• Nothing in your shops goes offline, and nothing you have already made is taken away. See what changes when Printumo+ ends.

Changed your mind? Click "Keep Printumo+" on the Printumo+ card any time before the end date, and your membership carries on as before.

I don't see a "Cancel Printumo+" button

• The card says "Ends soon": you have already cancelled. Printumo+ stops on the date shown, and there is nothing more to do.
• The card says "Included": we switched Printumo+ on for you, so there is nothing to pay and nothing to cancel. Write to us if you want it removed.
• You pay Printumo by invoice: Printumo+ is added to your invoice by us. Write to us and we remove it from your next invoice.
• You have more than one Printumo account: check that you are logged in to the account that pays for Printumo+. The receipt email "Your Printumo+ receipt" goes to the billing email address of that account.

Deleting your Printumo account

When you delete your Printumo account, we cancel Printumo+ for you and do not charge your card for it again. If the cancellation does not go through, your account is not deleted and you see an error. Try again in a few minutes, or write to us.

Need help?

If something does not look right, write to us and we will sort it out. See How do I contact Printumo support?